Return & Exchange Policy

At JC Enterprises, customer satisfaction is our priority. We strive to deliver genuine electrical and industrial products in excellent condition. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.

Eligibility for Returns

You may request a return or replacement if:

  • The product is damaged during delivery.
  • You receive the wrong product.
  • The product has a manufacturing defect.
  • The product is incomplete or missing accessories.

Return requests must be raised within 7 days of receiving your order.

Products Not Eligible for Return

For safety and quality reasons, the following items cannot be returned unless they are damaged or defective:

  • Products that have been installed or used.
  • Products with damaged or missing original packaging.
  • Electrical items damaged due to improper installation or misuse.
  • Custom or special-order products.
  • Clearance or sale items (unless defective).

Return Process

Follow these steps to initiate a return:

1

Contact Support

Contact our customer support team with your order details.

2

Share Evidence

Share photographs or videos showing the issue clearly.

3

Review & Approval

Our team will review the request within 2 business days.

4

Resolution

If approved, we will arrange a replacement or provide return instructions.

Refund Policy

Once the returned product is inspected and approved, eligible refunds will be processed to the original payment method within 5–7 business days.

Refunds are processed to your original payment method. Processing time may vary depending on your bank or payment provider.

Exchange Policy

If you would like to exchange a product due to receiving an incorrect or damaged item, we will ship the replacement after verification and approval.

Damaged Shipments

If your package appears damaged during delivery, please inform the delivery partner immediately and contact JC Enterprises as soon as possible.

Contact for Returns

For return or exchange assistance, please contact our customer support team during business hours.

Phone

+91 98765 43210

Business Hours

Monday - Saturday: 10:00 AM - 7:00 PM

Sunday: Closed

Address

JC Enterprises, 123 Industrial Area,
Mumbai - 400001, Maharashtra

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JC Enterprises reserves the right to modify this policy at any time. Please review this page periodically for updates.